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Thursday, February 14, 2008

Apple/iTunes: Audio Problem Fixed (At Least for Me)

On January 31st, I wrote here about a disastrous problem in the Apple QuickTime 7.4 release which accompanied iTunes that caused all video content purchased from the iTunes Store to play without audio. According to the Apple support forum thread I cited in that item, the problem was first reported on January 15th, 2008. Well, almost a month later, they seem to have gotten around to fixing it. Last night I downloaded the QuickTime 7.4.1 update (note that “Check for updates” within iTunes will not notify you of this update—you need to launch QuickTime separately and use its own check for updates menu item) and all of the previously-purchased video has once again entered the age of the talkies.

I originally stumbled into this cesspit of customer contempt when I tried to rent a movie from the iTunes Store. I have not verified that the QuickTime update properly plays rented movies and, given the bitter taste this experience has left in my mouth, it'll probably be some time before I buy anything else from Apple.

Posted at February 14, 2008 22:52